Refund policy

WARRANTY

1.1 Subject to the provisions of this Warranty, the warranty period where Magnum MFG will repair or replace any Goods, without charge, that prove to be defective by reason of improper workmanship or material components (and none of the statutory rights or remedies apply) is:

  • (a) for all ISO 9001 certified Arrow Boards:
    • (i) five (5) years on the LED’s which make up the combination of the different arrows; and
    • (ii) two (2) years on all other components.
  • (b) for all other Goods that are used for private household and domestic use, twelve (12) months.
  • (c) for all Goods that are used for commercial purposes, three (3) months.

1.2 For the purpose of this Warranty Statement, reference to Goods means all goods supplied by Magnum MFG to the Customer.

1.3 This Warranty does not cover:

  • (a) normal fair wear and tear;
  • (b) defects, loss, or damage caused directly or indirectly by or as a result of:
    • (i) any defect, deterioration, weakening, or collapse of the structure to which the Goods are installed occurring at any time;
    • (ii) incorrect or improper installation by anyone other than Magnum MFG’s authorized representatives;
    • (iii) any damage to or deterioration in the condition of the Goods occurring in transit by the Customer’s nominated or appointed carrier or occurring after delivery and prior to installation of the Goods;
    • (iv) deterioration arising from or attributable to the installation of the Goods after it is known to be defective; or
    • (v) external causes (dropping, accident, collision, fire, immersion in water, freezing or striking objects);
  • (c) defects or deterioration which, in the opinion of Magnum MFG, have been caused by careless or improper handling, negligence, misuse, care or maintenance instructions, alterations, or repairs carried out by anyone other than Magnum MFG’s authorized representatives, or by fair wear and tear;
  • (d) where any part of the Goods has been modified, disassembled, misused, abused, damaged or not maintained in accordance with requirements and specifications for the Goods; or
  • (e) any Goods that have undergone any type of service, maintenance, or works by a party other than Magnum MFG or a third party approved by Magnum MFG.

1.4 Magnum MFG’s Goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

CLAIM

2.1 In order to claim under this Warranty, a party must:

  • (a) immediately upon becoming aware of circumstances giving rise to a claim, notify Magnum MFG in writing setting out full details of the claim within seven (7) days of purchase;
  • (b) provide Magnum MFG with proof of purchase of the Goods in relation to its claim; and
  • (c) allow Magnum MFG, its employees and/or agents full and free access to the Goods in relation to which the claim is made and to the place where the Goods are located for the purpose of conducting any inspection and tests that Magnum MFG may in its absolute discretion consider necessary to determine whether the claim is justified or not.

2.2 Any Goods the subject of a warranty claim may only be returned to Magnum MFG by prior arrangement with Magnum MFG.

2.3 Any claiming party must bear the expense for the removal (if necessary) and return of the Goods and such other expenses incurred by the claiming party and associated with a warranty claim.

2.4 Any Goods that the Customer wishes to return must be packaged securely to prevent any damage during the return. Failure to do so will result in the withholding by Magnum MFG of any refund amount payable to cover the costs of the damages to the Goods.

2.5 Any warranty of Magnum MFG cannot be assigned or transferred to any third party.

CONTACT INFORMATION

Contact: Warranty Officer

Return Address: 172A Robinson Road East, Geebung QLD 4034

Contact Number: (07) 3266 1000

Email: 

 

REFUNDS AND RETURNS

1.1 Subject to Magnum MFG’s statutory obligations under the ACL and also subject to clause 12, if the Customer wishes to return any Goods purchased, the following provisions apply.

1.2 For the purposes of returning any Goods, the Customer must:

1.2.1 Notify Magnum MFG in writing setting out full details of the reason for the return within seven (7) days of purchase.

1.2.2 Provide Magnum MFG with proof of purchase of the Goods.

1.2.3 Allow Magnum MFG, its employees, and/or agents full and free access to the Goods that are the subject of the return request to conduct any inspection and tests that Magnum MFG may, in its absolute discretion, consider necessary to determine whether the Goods can be returned.

1.3 Magnum MFG is not liable to accept the return of any Goods if the Customer has not complied with the requirements of clause 1.2.

1.4 If Magnum MFG accepts the return of any Goods, the Customer:

1.4.1 Will be responsible for the costs and risk associated with the return of the Good or Goods to Magnum MFG’s place of business.

1.4.2 Must pay a re-stocking fee of five percent (5%) of the original Price for the Good.

1.5 Any Goods that the Customer wishes to return must be packaged securely to prevent any damage during the return. Failure to do so will result in the withholding by Magnum MFG of any refund amount payable to cover the costs of the damages to the Good.

 

ADDITIONAL DOCUMENTS:

  • Download Warranty Document in PDF: To download a complete copy of the warranty statement in PDF format, click the following link: Download Warranty in PDF

  • Terms and Conditions: To access the terms and conditions, please click on the following link: Terms and Conditions